AssetHaven
LEGAL INFORMATION

Republic of Cyprus · European Union

Refund, Cancellation and Withdrawal Policy

AssetHaven.co
Effective date: 9 November 2026

Registered business name: ASSETHAVEN

Applicable law: Republic of Cyprus and mandatory applicable EU consumer law

1. Purpose and scope

This policy explains how cancellations, refunds and statutory withdrawal requests are handled for AssetHaven property-management services, including monthly subscriptions if and when online recurring billing is activated. It applies alongside the written service agreement or accepted offer. Nothing in this policy reduces rights that a customer has under mandatory consumer law.

For requests, contact info@assethaven.co or +357 97 549 890. State your name, contact email, property or contract reference, and the action you request. Please do not send payment-card information by email.

2. An enquiry does not create a paid obligation

Clicking Choose Plan, submitting an Owner Request, or discussing a quote with AssetHaven does not create a paid subscription. We first review the property and proposed services, agree on the package and amount, and provide the relevant contract and payment arrangements. No recurring payment starts without the customer's authorisation at the relevant payment step.

3. Cancelling an ongoing monthly plan

If monthly subscriptions are enabled, customers may request cancellation at any time by emailing info@assethaven.co or through the cancellation option we make available. We will confirm the effective cancellation date and the final billing position.

Unless a written agreement or mandatory law requires a different outcome, cancellation ordinarily prevents the next recurring renewal and the service continues until the end of the already-paid monthly period. For cancellation before an upcoming renewal, please contact us before that renewal is processed. A cancellation request does not automatically cancel third-party costs or authorised work already undertaken; any such charges must have a valid contractual or legal basis and be clearly explained.

If a customer believes a renewal was charged after a timely, effective cancellation, we will investigate and correct any error, including refunding amounts wrongly collected.

4. Consumer right of withdrawal — normally 14 days

Where a customer qualifies as a consumer and concludes a qualifying distance or off-premises contract for services, they generally have 14 calendar days from the date the contract is concluded to withdraw without giving a reason, subject to statutory exceptions. This is separate from ordinary monthly subscription cancellation.

To exercise the right, the consumer must communicate a clear decision to withdraw before the withdrawal period ends. They may email info@assethaven.co, send the model notice below, or use the online withdrawal function required for eligible contracts concluded through an online interface when that functionality is activated. We will acknowledge receipt without undue delay.

Starting service early: If the consumer expressly asks us to start performing services during the withdrawal period, and legal conditions are satisfied, they may be required to pay a proportionate amount for services actually performed up to withdrawal. If a service has been fully performed, loss of the withdrawal right occurs only where the applicable law's requirements for express prior consent and acknowledgment have been met. If those requirements are not met, we will not rely on an invalid exception to reject a withdrawal request.

For customers entering a contract in a business or professional capacity, statutory consumer withdrawal rights may not apply. Any agreed business cancellation or refund terms will be stated in the signed service agreement.

5. Refunds outside the statutory withdrawal period

Outside a statutory withdrawal period, a refund may be due where:

  • We charged twice, charged an incorrect amount or processed a payment without valid authorisation;
  • We accepted advance payment for services that we cannot provide, subject to the contract and applicable law;
  • A refund is specifically provided for in the accepted offer or service agreement;
  • The consumer is entitled to a legal remedy for failure to provide agreed services; or
  • Another binding legal obligation requires reimbursement.

Paid fees for properly delivered services are not automatically refundable merely because the customer elects not to use all available services. We will not apply this principle to defeat statutory consumer rights or an express contractual refund promise. The amount due in any other case will be assessed fairly with reference to the agreement, actual service provision and law.

6. Refund processing

For a valid statutory consumer withdrawal, refunds will be made without undue delay and no later than 14 days after we are informed of the withdrawal, except to the extent that a legally permitted proportionate charge applies. We will generally use the same payment method as the original transaction unless otherwise agreed without cost to the consumer.

For other approved refunds, we will communicate the approved amount and initiate processing promptly. The time for funds to appear may depend on the bank or payment provider. We will not add a refund-processing charge where prohibited by law.

7. Subscription suspension and failed payments

If a scheduled subscription payment fails, we may notify the account holder and allow an opportunity to update payment information. Any suspension or termination of services for non-payment will follow the Agreed Service Order and applicable law. A failed payment does not authorise us to keep attempting charges in a manner inconsistent with the customer's consent or applicable payment rules.

8. Online withdrawal functionality

Cyprus rules effective 19 June 2026 require a clear, accessible online withdrawal function for qualifying distance contracts concluded through an online interface. Before AssetHaven enables online consumer subscription contracting, the required function must be implemented, remain visible during the withdrawal period, allow a two-stage withdrawal confirmation and send an acknowledgement on a durable medium (such as email). A published policy alone does not satisfy this technical requirement.

Until that functionality is operational, statutory requests can be sent to info@assethaven.co; this interim contact route does not replace the online function where law requires it. AssetHaven should not launch qualifying consumer online checkout without implementing the function.

9. Model withdrawal notice

You may copy and email the following. Use of this particular format is optional; any unequivocal withdrawal statement is acceptable.

To: AssetHaven — info@assethaven.co
Subject: Withdrawal from service contract
I hereby give notice that I withdraw from my contract for the following AssetHaven service(s): ____________________.
Contract/subscription reference: ____________________
Contract date: ____________________
Customer name: ____________________
Customer email: ____________________
Date of notice: ____________________

10. Contact and complaints

Questions and disputes about cancellations or refunds should be sent to info@assethaven.co. Please include enough information to identify the contract or payment. If a concern remains unresolved, consumers may use available rights through the Cyprus Consumer Protection Service or other competent bodies and courts. These procedures do not restrict mandatory legal remedies.

AssetHaven
Registered business name: ______________________________
Email: info@assethaven.co
Phone: +357 97 549 890
Jurisdiction: Republic of Cyprus, European Union