Terms of Use and Service Conditions
AssetHaven.co
Effective date: 9 November 2026
Registered business name: ASSETHAVEN
Governing law: Republic of Cyprus, subject to mandatory applicable consumer protections
1. Operator and acceptance
This website, https://assethaven.co (the “Website”), and its private Owner Portal are operated under the name AssetHaven by the legal entity whose registered business name will be inserted above. Contact us at info@assethaven.co or +357 97 549 890.
These Terms govern use of the Website, enquiries and the Owner Portal and set out general conditions for services. A separate written proposal, service agreement or accepted order (an “Agreed Service Order”) will specify the actual property-management services, covered properties, package limits, prices and responsibilities. If these Terms and the Agreed Service Order conflict on those service-specific matters, the Agreed Service Order takes precedence, except where mandatory law requires otherwise.
By using the Website or Owner Portal, you agree to comply with the applicable provisions of these Terms. A visitor does not become a paying client merely by using the Website or submitting an enquiry.
2. Our services
AssetHaven offers property-management and associated administrative services in Cyprus, subject to individual agreement. Depending on the agreed package, these may include property visits and inspections, reporting, communication with owners and occupants, coordinating approved maintenance work, tenant-related administrative support, financial records and property-management advice. Service descriptions on the Website are summaries, not guarantees that every activity is included in every package.
Any regulated service (including activities requiring a particular professional licence), sale or brokerage activity, legal advice, tax advice or professional valuation is outside the standard scope unless expressly offered by appropriately authorised persons under a separate agreement.
3. Package selection and enquiries
The Website may display four indicative management packages. Selecting Choose Plan and submitting the Owner Request form is a request for information and consultation, not a binding purchase, account registration or payment authorisation.
We will review the property and service requirements, contact the prospective owner, and seek agreement on the scope, number of units, exclusions, costs, commencement date and applicable package. Services begin only after the parties have accepted an Agreed Service Order and any required onboarding and payment arrangements are completed.
4. Owner Portal and invitation-only accounts
Owner Portal accounts are created or approved by AssetHaven administrators; public self-registration is not offered. Users must provide accurate account information, safeguard login credentials and notify us promptly about suspected misuse. An account may be used only by its authorised owner or approved representative.
The Portal may contain reports, uploaded photographs, receipts, financial records and private messages. Information is intended for the account holder's authorised use, subject to any restrictions in the service agreement. Portal messaging is not an emergency response channel. Availability of particular features depends on the package and current platform functionality.
We may temporarily restrict access for security reasons or investigate suspected misuse. Suspension or termination of services for non-payment or breach will be handled in accordance with the agreement and applicable law. We will take reasonable steps to permit lawful retrieval of owner records and will retain records where law requires.
5. Owner responsibilities and authority
The client confirms that they own, manage or are otherwise authorised to instruct us regarding each property. The client is responsible for providing accurate details, necessary permissions, safe and lawful access arrangements, emergency contacts, and relevant instructions. The client should obtain any notices, permissions or lawful grounds needed to share personal data about tenants, occupants or contractors.
The owner remains responsible for their own property, underlying ownership obligations, building insurance, taxes, statutory compliance and decisions requiring their authorisation unless an Agreed Service Order explicitly allocates particular responsibilities differently.
6. Inspections, repairs and third-party contractors
Inspections are visual observations within the agreed scope and frequency, not structural surveys or guarantees that all defects will be detected. We will exercise reasonable care and skill in providing agreed services and reporting observations.
Repairs, contractor visits, supplies and third-party charges are not automatically included in a management fee unless stated in the Agreed Service Order. We will seek owner approval within the agreed cost-authorisation process. Urgent safety or damage-prevention action may be taken only within authority previously agreed with the owner or otherwise permitted by law; emergency services should be contacted where appropriate.
Independent tradespeople and service providers remain responsible for their own work and legal duties. Nothing in these Terms excludes AssetHaven's responsibility where applicable law makes us liable.
7. Fees, taxes and proposed recurring payments
Prices shown on the Website may be starting prices and are subject to a written final offer. Before any contract or charge, we will confirm the selected package, unit limits, service scope, billing amount, billing interval, applicable taxes and additional costs.
If recurring online payments are enabled, an approved owner may receive a private, time-limited payment link to a secure Stripe Checkout page. The checkout will identify the amount, currency, billing frequency, applicable taxes and automatic renewal before the owner authorises payment. Subscription fees will recur each month unless cancelled according to the Agreed Service Order and applicable law. We will not create a paid subscription merely because someone submits an enquiry.
Invoices, refunds and subscription status will be governed by the Agreed Service Order, the Refund and Cancellation Policy and applicable law. Where a price or scope change requires agreement, we will seek it before applying the change.
8. Cancellation and statutory withdrawal
A client may request cancellation by emailing info@assethaven.co or through any account-management cancellation functionality made available. Unless the Agreed Service Order lawfully provides otherwise, cancellation of a monthly recurring plan prevents future renewals and normally takes effect at the end of the current paid billing period. We will confirm the effective date, any work in progress and arrangements for returning keys, records or property access.
Eligible consumers who conclude a qualifying distance service contract may have a statutory 14-day right of withdrawal, starting from conclusion of the contract. If they expressly request services to begin during that period, applicable law may allow a proportionate charge for services actually provided. Any exception or loss of withdrawal rights applies only where its legal conditions are met. See our Refund and Cancellation Policy for the complete procedure and model notice.
Whether a customer is a “consumer” depends on the purpose of the transaction under applicable law; being an individual owner does not automatically determine that status. Mandatory consumer rights are never excluded by these Terms.
9. Website conduct and intellectual property
You must not attempt unauthorised access, upload malware, interfere with operations, scrape restricted information, impersonate another user or post unlawful material. You may not redistribute private owner records or use another person's data without authority.
Website content, branding, layout and software are protected by applicable intellectual-property rights. You may view and use them for their intended purposes but may not reproduce protected material commercially without permission. Owners retain their rights in photographs and documents they provide and grant us the permissions necessary to deliver the agreed services.
10. Privacy and confidentiality
Our Privacy Policy explains how we process personal data. We will treat non-public owner and property information as confidential, subject to authorised service delivery, lawful disclosure and the applicable agreement. A separate data-processing arrangement may be necessary where we handle third-party personal data on an owner's behalf.
11. Availability and limitations
We aim to maintain a reliable Website and Portal but may need to suspend them temporarily for maintenance, security or events outside our reasonable control. We do not promise uninterrupted operation. Property descriptions and estimates are based on information reasonably available at the time and may need updating.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence or other liability that cannot lawfully be excluded, nor limits mandatory statutory consumer remedies. Any additional lawful liability limits must be expressly agreed in the Agreed Service Order and assessed under applicable law.
12. Complaints and disputes
Please raise service concerns promptly at info@assethaven.co, identifying the property or subscription and the remedy requested. We will investigate and seek an appropriate resolution. Customers retain any applicable rights to contact consumer-protection authorities, seek alternative dispute resolution where available, or bring proceedings before a competent court.
These Terms are governed by the laws of the Republic of Cyprus, subject to any mandatory protections that apply to consumers in another EU Member State. Cyprus courts will have jurisdiction where lawful, but this clause does not deprive a consumer of mandatory jurisdictional rights.
13. Changes to these Terms
We may revise Website-related terms for legal, security or operational reasons. Material changes affecting an existing paid service will be notified in advance and will not override an agreed fixed commercial commitment without a lawful basis or required consent.
14. Contact
AssetHaven
Registered business name: ______________________________
Email: info@assethaven.co
Telephone: +357 97 549 890
Correspondence address: Klisovas 1, Office 204, 1055 Nicosia, Cyprus (verify before publication).